SMS Opt-In Evidence
Every opt-in method, the exact consent language, and the messages we send — for carrier and A2P 10DLC review.
This page documents every way a customer can consent to receive SMS text messages from The Cabinet Company, the exact consent language we present, and the exact messages our system sends. It exists so that carrier and A2P 10DLC reviewers can independently verify our call-to-action and opt-in workflow. It is public and requires no login.
Program summary
- Brand / operator: The Cabinet Company
- Program: service-related customer-care messaging
- Number: 609-807-8928
- Message types: transactional / service-related only — quote and order updates, appointment scheduling and reminders, delivery and installation notifications, and billing notifications. No marketing or promotional messages are sent under this program.
- Frequency: varies — typically 1–4 messages per service event.
- Cost: message & data rates may apply.
- Opt-out / help: reply STOP to opt out, HELP for help (see below).
- Disclosures: SMS Terms · Privacy Policy
How customers opt in
Customers opt in to The Cabinet Company SMS through three methods. Each is described in full below with the exact wording the customer sees or hears.
1. Website form (unchecked, optional checkbox)
On every form on thecabinetco.co that collects a phone number, an SMS-consent checkbox appears directly above the submit button. It is unchecked by default and optional — the form can be submitted without it, and an unchecked submission does not create SMS consent (we use the phone number for a call or email only). SMS consent is recorded only when the customer affirmatively checks the box.
The checkbox label reads, verbatim:
I agree to receive text messages from The Cabinet Company about my project, including appointment reminders, quote and order updates, and billing notifications. Consent is not a condition of purchase. Message frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. See our SMS Terms and Privacy Policy.
The label links to our SMS Terms and Privacy Policy. You can view the live forms here:
When the box is checked, we record the phone number, a timestamp, the submitter's IP and user-agent, the source URL, and the exact label text shown above.
2. Inbound text (customer texts us first)
A customer may start a conversation by texting 609-807-8928. Initiating the exchange is consent for us to reply with responsive, service-related information (CTIA Messaging Principles & Best Practices §5.1.2). On the first inbound text from a new number, our system replies with this welcome confirmation, verbatim:
Welcome to The Cabinet Company. You'll receive service-related text messages (typically 1-4 per service event). Msg & data rates may apply. Reply HELP for help, STOP to opt out. Terms: thecabinetco.co/sms-terms. Privacy: thecabinetco.co/privacy-policy#sms.
3. Verbal consent during a recorded call
When a customer is on a recorded phone call with our staff, the agent reads this script, verbatim, before recording consent:
"Can I send you text messages from The Cabinet Company about your service? You'll receive 1-4 messages per service event. Message and data rates may apply. You can reply STOP to opt out anytime or HELP for help. Our SMS terms are at thecabinetco.co/sms-terms and privacy policy at thecabinetco.co/privacy-policy. Please reply 'yes' or 'no'."
Consent is recorded only if the customer explicitly answers “yes,” and the call recording is retained as the record of that consent. Inbound and outbound calls play an audible “This call may be recorded” disclosure before an agent connects. Immediately after consent is recorded, the system sends this confirmation text, verbatim:
You're enrolled in service text messages from The Cabinet Company. Reply STOP to opt out, HELP for help.
Opt-out and help
Customers can opt out at any time by replying with any of these keywords: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT. Carrier-level enforcement blocks further messages and our system mirrors the opt-out to prevent any future sends. The opt-out reply is:
You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.
Customers may also reply HELP or INFO for support. The help reply is:
The Cabinet Company. For help, call 609-807-8928 or email sales@thecabinetco.co. Reply STOP to unsubscribe. Msg & data rates may apply.
A customer who previously opted out can re-subscribe by replying START.
What we record for each opt-in
For every opt-in, we store evidence sufficient to demonstrate consent on request: the phone number, the timestamp, the method (web checkbox, inbound text, or verbal on recorded call), and the exact experience that produced consent — the checkbox label text and submitter IP/user-agent for web opt-ins, the inbound message body for text opt-ins, or the call recording for verbal opt-ins.